FREE WORLDWIDE SHIPPING ON ALL ORDERS

FAQs

FAQ 

HOW TO SHOP ONLINE?

Once you're done shopping, checking out is easy and secure. You may always view the items you have added to your Shopping Bag by clicking the "Shopping Bag" button on the top right of any page. You may also checkout by clicking on the "checkout" hyperlink located on any item detail page. Once you are viewing the contents of your shopping bag, you may adjust quantities in your bag by changing the number to the right of items, and then by clicking "update bag" after all quantity adjustments have been made.

HOW DO I CHECKOUT?

Once you are ready to checkout with the items in your shopping bag, click on the checkout button in your shopping cart. Shipping and Billing details will follow. Our payment gateway is secure and managed by the Shopify Inc. The worlds leading online E-commerce platform.

Please NOTE the merchandise sold on our site is intended for personal use only, and not for resale. We reserve the right to cancel orders that appear to be for resale purposes.

ITEM AVAILABILITY

The item availability is listed in the product details page. All colors and sizes available will be shown and available to add to the shopping bag. Colors and sizes that are unavailable will be grayed out. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

DO YOU HAVE SIZING INFORMATION?

We try to include as much accurate sizing information for each product as possible. We have also added a size charts link to every product in the product detail page. Reference the size charts to help determine your size when ordering. Please use this chart as a general guide to compare the various size scales. If you are between sizes or need assistance selecting the proper size, please contact Customer Service by email or phone.

WHICH PAYMENT METHODS DO YOU ACCEPT?

You can check out using the following credit cards: Visa, Master Card, and American Express. We currently do not accept PayPal however we are working on making this option available by AW17.

HOW CAN I TRACK MY ORDER?

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation can be requested once your order has been shipped (Tracking no. Provided). Contact info@richkidsltd.com if you have any queries. Shipping codes for sunglasses orders are international and make take a slightly longer delivery time than clothing. However most customers receive their order within 1-2 weeks of placement.

WHEN WILL MY ORDER WILL SHIPPED?

Orders placed Monday-Friday before 11 AM GMT will begin processing that day, excluding holidays, and usually ship within 1 business day pending availability and credit verification. All orders placed after 11 AM GMT will begin processing the next business day. Orders placed on Friday after 11 AM GMT will begin processing on the Saturday and Ship the following Monday. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We may be able offer Saturday delivery or expedited delivery at a cost - Contact info@richkidsltd.com. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS